SHIPPING POLICY

Last updated: 19 October 2026

This Shipping Policy applies to orders placed through LIMITLESHG.COM.

We aim to process and dispatch orders as quickly as possible and provide clear shipping information throughout your order.

Order Processing

In-stock orders are generally processed within 1–3 business days after payment has been successfully received. Orders containing preorder items follow the preorder dispatch dates below.

Orders placed on weekends or public holidays will usually be processed on the next business day.

During sales, product launches, promotional periods or other high-volume periods, processing times may be longer than usual.

You will receive a confirmation email after placing your order and a shipping confirmation once your order has been dispatched.

Australian Shipping

We ship orders throughout Australia using reputable postal and courier services.

Available shipping options and costs will be displayed at checkout.

Delivery times are estimates only and may vary depending on:

• Your delivery location

• The shipping service selected

• Courier or postal delays

• Public holidays

• Severe weather

• Peak periods

• Events outside our reasonable control

Once an order has been dispatched, delivery timeframes are controlled by the shipping carrier.

Estimated Delivery Times

Typical delivery timeframes after dispatch are:

Metro areas: approximately 2–5 business days

Regional areas: approximately 3–7 business days

Remote areas: approximately 5–10+ business days

Express shipping may be available at checkout for eligible locations.

These timeframes are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before payment is completed.

From time to time, we may offer:

• Free shipping promotions

• Free shipping above a certain order value

• Discounted shipping rates

• Promotional shipping offers

Any conditions relating to free or discounted shipping will be displayed on our website or at checkout.

Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Customers are responsible for monitoring tracking updates and ensuring someone is available to receive the parcel where required.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your:

• Street address

• Unit or apartment number

• Suburb

• State

• Postcode

• Contact details

If you notice an error after placing your order, contact us as soon as possible.

We will attempt to update the delivery address where possible, but we cannot guarantee changes can be made once an order has entered processing or has been dispatched.

If an order is returned to us due to an incorrect or incomplete address, additional shipping charges may apply before the order is resent.

Authority to Leave

Some shipping services may offer an Authority to Leave option.

If you select or authorise Authority to Leave, the carrier may leave your parcel at the delivery address without obtaining a signature.

Once a parcel has been delivered in accordance with the customer's Authority to Leave instructions, LIMITLESHG.COM may not be responsible for loss or theft after delivery, except where required by Australian Consumer Law.

Parcel Collection

If a delivery attempt is unsuccessful, your parcel may be taken to a local post office, collection point or courier depot.

Customers are responsible for collecting parcels within the timeframe specified by the carrier.

If a parcel is returned to us because it was not collected, additional shipping charges may apply if you request redelivery.

Delayed Orders

Shipping delays can occasionally occur.

If your tracking shows that your parcel has been delayed, please check the carrier's tracking information first.

If your parcel appears to be significantly overdue, contact us and we will assist with lodging an enquiry with the shipping provider where appropriate.

We are not responsible for delays caused by postal services, couriers, weather events, natural disasters, industrial action or other events outside our reasonable control.

Lost Parcels

If your parcel is believed to be lost in transit, please contact us.

We may need to lodge an investigation with the shipping carrier before determining the appropriate outcome.

Please note that carrier investigations can take time.

Where a parcel is confirmed as lost, we will handle the matter in accordance with applicable consumer laws and the circumstances of the order.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs of the damaged product

• Photographs of the external packaging

• Photographs of the shipping label where possible

Please keep all original packaging until your claim has been assessed.

Returned to Sender Orders

Orders may be returned to us because of:

• An incorrect address

• An incomplete address

• Failure to collect the parcel

• Repeated unsuccessful delivery attempts

• Refusal of delivery

If an order is returned to us, we will contact you where possible.

Additional shipping fees may apply if you request the order to be resent.

Any refund provided for a returned-to-sender order may exclude shipping costs where permitted by law.

Pre-Order Products

Preorder items are dispatched once incoming stock is available. Current expected dispatch dates are:

• Umbrellas: 21 October 2026
• Preorder shirts: 26 October 2026
• Backpacks: 27 October 2026

These are expected dispatch dates, not delivery dates. Delivery timeframes begin after dispatch. Only dates for preorder items in your order apply. For other preorder products, refer to the relevant product page or contact admin@limitlesshg.com for timing.

Orders containing preorder and in-stock items will ship together once all items are available, using the latest applicable preorder dispatch date.

Estimated preorder dates may change due to manufacturing, freight, customs or supplier delays. We will email you if the expected dispatch date changes and send tracking when your order is dispatched.

International Shipping

Where international shipping is offered, available destinations and shipping costs will be displayed at checkout.

International customers may be responsible for:

• Import duties

• Customs charges

• Taxes

• Brokerage fees

• Other charges imposed by local authorities

These charges are not normally included in our shipping price unless specifically stated.

Customs processing may also cause additional delivery delays.

Customers are responsible for ensuring that products ordered from our website are permitted to be imported into their destination country.

Changes or Cancellation Before Dispatch

If you need to change or cancel an order, contact us as soon as possible.

We will try to assist where possible.

However, once an order has been processed, packed or dispatched, we may not be able to change or cancel it.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded.

Contact Us

For shipping questions, tracking assistance or delivery issues, please contact:

LIMITLESHG.COM
Limitless Health Group

Email: admin@limitlesshg.com

Website: limitlesshg.com